Refund and cancellation policy

These terms describe how the AllBooking platform subscription is paid, how to cancel it, and when we refund money. They are part of the terms of use. Operator: Intseo7 OÜ, registration code 14238521, address: Sutste 50-17.

1. Subscription payment

• the subscription is paid in advance for the chosen period, by invoice that we issue before the period starts;

• you can pay on the invoice payment page (by card, via bank, or another method available there) or by bank transfer using the details on the invoice;

• the trial period is free: no money is charged for it.

2. Cancelling the subscription

• the salon may cancel the subscription at any time: by not paying the next invoice or by deleting the salon in the account;

• access remains until the end of the already paid period.

3. When we refund money

• when the subscription is cancelled, the paid period is not refunded, except in the cases below and cases where the law requires otherwise;

• when switching to a cheaper plan or reducing seats, the unused part of the period is credited to the payer's balance and applied to future invoices;

• an erroneous or duplicate payment, and payment of an already cancelled invoice, are refunded in full;

• if we fail to provide the service through our own fault or stop the service not because of a breach by the salon, we refund payment for the unused part of the period;

• we do not delete a salon with a paid period as inactive; if we delete a salon on our own initiative not because of a breach of the terms, we refund payment for the unused part of the period;

• when a salon is deleted, unpaid invoices are cancelled — there is no need to pay them.

4. How to get a refund

Write to us at [email protected] and state the invoice number. We refund using the same method you paid with (to the card or bank account), no later than 14 days after the refund is confirmed; when the money arrives depends on the bank. For the refund amount we issue a credit note.

5. If the payer is a consumer

If a private individual orders the subscription not for business activity, they may withdraw from the contract within 14 days from the payment date without giving a reason. If at their request the subscription started working immediately, upon withdrawal they pay for the days when the subscription was already working, and we refund the rest within 14 days. A subscription for running a salon is usually taken out for business purposes, and in that case this right does not apply.